As IT Service Management (ITSM) platforms have evolved, many IT teams have sought to bring the solution into other groups such as HR, Facilities, and Marketing. However, too many times the platform is not flexible enough to accommodate the unique requirements of each group. Traditionally, ITSM platforms have been resource intensive, requiring IT support to do simple tasks like create a form, field, basic workflow and modify the end-user portal.
We will discuss how no-code, easy-to-use ITSM/ESM platforms can overcome these challenges without technical expertise using emerging ITSM/ESM platforms. Leads in teams like HR and Marketing can quickly customize the solution for things like Name Change Request, Onboarding, Requests for HVAC Support, Work Orders and more.